The distributor can email, fax or mail Member Support with a brief explanation of the issue between them and the supplier.
A financial dispute can include:
- A distributor that ordered and paid for a product from a supplier and the product was not delivered.
- A distributor that ordered and paid for a product from a supplier and has a disputed open balance with the supplier.
- A distributor that ordered and paid for a product from a supplier and has a disputed paid balance with the supplier.
Distributors should include any invoicing or correspondence regarding the dispute between them and the supplier.
This information can be submitted to the Member Services team:
- Email: email@example.com
- Fax: (215) 953-3045
- Mail: ASI c/o Member Support
4800 Street Road
Trevose, PA 19053
Once ASI Member Services receives the information, we will send copies of your information along with a dispute letter to the supplier. The distributor will also receive a copy of the dispute letter.
The dispute letter will be filed at ASI and will be made part of the Distributor’s Credit Connect Report noting that the distributor and the supplier have an unresolved matter.
The dispute letter is solely intended to open a line of communication between the distributor and the supplier. Over 75% of the disputes that are filed through ASI are resolved between the distributor and the supplier.
ASI is not is not a governing body of the specialty advertising business. As an information services organization, ASI cannot dictate nor arbitrate such disputes.