If a distributor submits a rating with comments, as the supplier you will have five (5) days to respond to the submitted comments. Both the distributor’s comments and supplier’s response are limited to 150 characters and are reviewed by ASI® Member Support prior to being posted in ESP.
If a transaction was not completed, the supplier can dispute the rating in full. ASI Member Support will follow up the supplier’s claims with the distributor. To prove a completed transaction, the distributor must provide a purchase order number or an invoice in the last 12 months from the received rating. If the distributor can provide a purchase order number or an invoice, the rating will remain in the system, however, if they cannot, the rating will be retracted for no transaction.
If a dispute arises between the supplier and distributor about the ratings and comments, ASI may be asked to review.